FAQS
Pre-purchase consultation
From time to time, we will provide discount code discounts for purchases. Please enter the discount code on the cart or checkout page.
Vehicle model classification：
We specialize in 1:1 custom car seat covers, floor mats, and trunk mats, ensuring a precise fit and optimal protection for your vehicle.
To help you find the perfect product, please provide your vehicle details in the following format:
Year + Make + Model + Trim
For example：2018 Honda CRV LX
If you are unsure of the exact model, you can also provide your VIN (Vehicle Identification Number). We will verify the specifications and guide you through a smooth and efficient purchasing process.
What kind of seat cover material should be chosen in different seasons?
It is a good choice to change the seat cover material when the seasons change. In summer, it is recommended to use seat covers made of ice silk or fabric. They have good breathability and can effectively absorb moisture and sweat, making the ride cooler and more comfortable. In winter, it is more suitable to choose suede or leather materials with good warmth retention. These materials are warm to the touch and can increase the comfort of driving.
Will installing car seat covers damage the original seats?
It can effectively protect the original seats from daily wear and stains and extend the service life of the seats. In the case of fabric seats, seat covers also repel moisture and stains, while in the case of leather seats, they protect against scratches and fading. As long as you choose the right seat cover and install it correctly, there will be no damage to the original seat.
How should I clean the car seat cover if it is dirty?
The cleaning method depends on the material of the seat cover. Generally speaking, most fabric seat covers are removable and hand washable, use mild detergent, and avoid high tumble drying temperatures. Leather seat covers need to be wiped gently with a clean soft cloth dipped in special leather cleaner, and then allowed to air dry. Regular cleaning not only keeps the seat cover clean and hygienic but also extends its service life.
Are the seat covers compatible with airbags?
The front seats have airbag openings and use dedicated airbag stitching, so rest assured that the use of seat covers will not affect the deployment or function of the airbags in the event of an accident. The materials and construction of our seat covers are designed to work perfectly with your vehicle's safety features. Seat covers are airbag compatible.
The seat in the picture doesn't look like mine
The seat cover images on the product page may not exactly match your vehicle. Due to the vast number of car models and variations, we use representative images to showcase the general design and fit of our seat covers.
Once you select your car's model and submodel, additional images or illustrations may be available for certain options. For special vehicle configurations, we may ask you to provide a panoramic picture of your seats to ensure a perfect match.
Rest assured, all our seat covers are custom-designed for your specific vehicle model to provide a precise fit. If you have any concerns, feel free to contact us!
There is no suitable product for my model
We are currently unable to provide you with seat covers suitable for your model. We are working hard to expand our product line and will consider your needs. Once there is a product suitable for your model, we will notify you as soon as possible.Keep following us！
Will seat covers affect the use of heated and ventilated seats?
Thank you for your inquiry! We are pleased to inform you that our seat covers are designed with heated and ventilated seats in mind. The covers are made of high-quality breathable materials, and in key locations of the covers (such as the heated and ventilated areas of the seats), we have specially designed ventilation holes to ensure that the heated and ventilated functions work properly.
There is no style I like
We provide some sample styles and they are also specific to the car model. If you find the detailed size of your car model and like our basic classic style, you can buy it directly. If you find that there is no product available for your car model, or you want to try something more special, please visit our 1stCubrir custom brand system to DIY your own seat cover. We will provide unlimited possible combinations there, of course, the premise is that our technical team has the size of the model to make it.
How to provide pictures to check fit
- Provide order information, such as order number to facilitate customer service inquiries.
Use the right light: Make sure the photo is taken under good lighting conditions. Avoid strong reflections or shadows, which can cause details to be unclear or blurry. - Multiple angles and photos: If possible, provide multiple angle photos of the problem part of the product so that customer service can better understand the problem and the status of the product.
Packaging and accessories: If the problem is related to packaging or accessories, please provide the corresponding photos at the same time. For example, damaged packaging or missing accessories may be issues that need to be addressed. - Image format and size: Before sending the image, please ensure that the format and size of the image meet the seller's requirements. Some email or online platforms may have restrictions on the format and size of images.
- Keep a backup of your original photos: It’s a good idea to keep a backup of your original photos before sending them. This way, you can resend or provide the photo in another format if needed.
- Be clear about warranty requirements: If you provide after-sales pictures for warranty purposes, be sure to clearly state your requirements in the email or application. This will make it easier for sellers to understand and process your request.
- For example. Which parts need to be republished or modified? Is it the front seat driver or the rear seat?
I would like to leave some comments
If you are satisfied with our products and our service, you can leave some positive reviews of your shopping experience！
After-sales service
Order production and shipping time：
The order production time is about 1 week. The logistics transportation time is 1 week, and we will notify you of the delivery status by email. If you find the UPS logistics Label Created but no logistics information wait patiently for about a week after receiving the logistics number information, UPS will scan and transit your parcels, and after that, there will be updates on the logistics status. (transportation, unloading, passing customs inspection, local logistics, and destination). The labels at the above stages will be created until the local logistics scans the package label and updates it to indicate that it has been received and is ready for local delivery.
If you don't receive your package: Here are a few steps to help you locate your package:
1, Check with a neighbor or family member: Sometimes packages are left with neighbors or other family members. Look around the delivery location: Look on the porch, in the garage, or anywhere else the delivery person may have left the package.
2, CONTACT THE CARRIER: Sometimes the delivery status is updated a few hours before the actual delivery. Please contact the carrier directly to verify delivery details.
3, If after taking these steps, you are still unable to locate the package, please let us know and we will work with you to resolve the issue as quickly as possible. We will arrange for a replacement shipment for you.
Thank you for your understanding and patience.
If you can log into your account, please let us know the details. If you have forgotten your account, please provide any information that can prove the order, such as email, billing, name or phone number, etc. We will verify it and discuss the cancellation of the order with you.
Customers sometimes encounter payment errors, which may be due to the review of your payment behavior by account management agencies such as your credit card. This may be due to one of the following reasons:
·The transaction was canceled.
·Insufficient funds.
·Invalid transaction details.
We can't help with that. You can only retry the purchase.
This may be due to one of the following reasons:
·Payment has not yet been paid.
·Transaction is being processed.
If you are sure that you have paid, please check your order status again later. If still pending, please contact us.
Refunds are usually processed through your original payment method, and the exact time it takes to be credited to your account depends on your bank's processing speed. If you have any further questions, please contact our Customer Support team.
General Installation
Installation difficulty may vary depending on individual skill levels and familiarity with similar products. We recommend that you review any instructional materials or videos on our website. These are the installation instructions.
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